Genesys provides a range of offerings to support artificial intelligence (AI)-powered customer experience orchestration and employee experience management. This includes native conversational AI capabilities that can be deployed across digital and voice-based channels for a variety of industries and use cases, including marketing and sales.

Read the report excerpt to explore why Genesys was named to the Leaders category.

Read the excerpt to:

• Understand how Genesys capabilities solve business challenges and meet clients’ AI needs in front-office customer service environments
• Learn the strengths of Genesys as a provider of AI offerings and solutions
• Gain insights from the IDC MarketScape to objectively assess Genesys in the current market

IDC, IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment, Doc #US51955724, March 2024

‍