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Halfords, the U.K.’s leading retailer in motoring and cycling products, partnered with Juniper Networks to revolutionize its digital infrastructure with AI-native networking solutions. By deploying Mist™ AI-powered Wi-Fi 6 access points (AP33), EX2300 switches, and cloud-based assurance tools, Halfords transformed its legacy network into a self-healing, high-performance foundation. This enabled seamless omnichannel experiences, improved operational efficiency across 1,400+ stores and garages, and supported a revenue of £1.39 billion in 2022. The upgrade resulted in a 35% boost in uptime and a 100% reduction in network-related trouble tickets, proving critical to Halfords’ post-pandemic retail strategy.

Key outcomes and future initiatives include:

• Enhanced customer experience: Reliable Wi-Fi and Bluetooth LE services empowered staff with real-time product data, improving in-store sales interactions.
• Scalable growth: Rapid integration of 200+ auto centers in 22 weeks following the National Tire acquisition showcased the network’s agility.
• AI-native innovation: Pilot programs for Juniper’s SD-WAN and Zero Trust security aim to further streamline operations and secure connectivity.